DELIVERY & RETURNS

DELIVERY TIMES

Processing your order can take up 3-5 business days in addition to the shipping times listed below.

Canada — 5 - 8 business days
United States — 5 - 8 business days
International — 3 - 8 business days (May be subject to customs clearance procedures, which can delay an order)

*Shipping times may vary.

For Canadian orders, all applicable taxes will apply. Exchanges are welcome for 30 days from ship date. Refunds on local free shipping will be subject to a 10% restocking fee.

International orders are subject to customs fees, duties, and taxes, which are the sole responsibility of the customer.
We have no control over these charges and cannot predict what they may be as customs policies vary widely for each country.

All items are shipped via Canada Post which is traceable by emailing orders@chikum.com

All orders are processed and shipped within 1-3 business days from when your order has been placed, but also depending on our demand. We are a small team of wonderful people just doing our best to get you the best possible product. Processing and delivery times do not include Saturdays, Sundays, or Holidays.

Please note: Chikum is not liable for any lost or damaged packages once shipped and lies within the responsibility of Canada Post. We are not responsible for return shipping if an incorrect address is entered during checkout. Please include an apartment or unit number if applicable.


RETURNS or EXCHANGES

If for any reason you are not satisfied with your item(s), we accept returns or exchanges within 21 days of receipt. 

Simply send us an email at orders@chikum.com stating your return or exchange and pop your item(s) in the mail.
Item(s) must be unworn and unwashed in original condition with all tags attached.

Customers are responsible for return shipping and handling charges. Shipping costs are non-refundable. We recommend using registered mail, as we are not liable for lost packages. Refunds on local free shipping will be subject to a 10% restocking fee.

Once your item(s) is received, we will notify you by email that we have received and approved/rejected it based on inspection. Then, we will refund your original form of payment within two business days. Refunds on local free shipping will be subject to a 10% restocking fee.

For wholesale customers, items must be received within 14 days of receipt to receive a full credit. Any returns after 14 days, up to 21 days, will be subject to a restocking fee.

Gift Cards are final sale.

Return address:

#408- 350 East 2nd Avenue
Vancouver, BC
V5T 4R8
Canada

 

For any questions or concerns regarding Delivery & Returns, please email orders@chikum.com.